In today’s world businesses are very competitive. One of the best ways to lend credibility to your site is getting good reviews from the customers. Good reviews are very essential to make the potential customers to trust you. On the famous sites like Amazon, TripAdvisor and Yelp, you can see the excellent rating and customer reviews and that’s what makes them popular.
So what should you do to make your customers to leave you a good review?
Well, that’s not too difficult. You just need to be little concerned about some of the things which are important for getting the customer reviews. Here are some of them.
Tips to get more customer reviews
Make it about them
Don’t ever make your customers feel like you don’t care about their feedbacks. Use any of the requests for the review to be sure that your customers are satisfied with their purchase.
Asking for a recommendation is not a big deal but where the company goes wrong is by placing the emphasis on how important is the reviews of the customers important for their business.
Instead of asking for the customer reviews, focus on making your customers satisfied with your service and surely they will give you positive feedback. And the most important thing is never to ignore their feedbacks and make a time to reply to them.
Studies have also shown that more than 60% of people make a decision of purchasing by looking at the feedback.
Make a good conversation with your customers. Tell them how much you enjoyed working with them. Always share your personal opinion related to their project. The more you give the more you get.
Make it easy
Don’t ever tell your customers to look in the review pages for giving feedback, I repeat never. It will make them confused and the feedback which they have provided will look odd.
Let them review you according to their view. Other people who will look at your feedbacks will get attracted towards the natural looking reviews.
Always add the links before sending the review in any communications you send to your customer, like newsletters, final invoice or follow of marketing. It will make them in giving feedback in just a click.
Don’t ask for the review directly. But yes, you can explain to them about the importance of the customer’s review in all key marketing communications.
Sometimes people can take a long time making a stronger opinion or appreciation of your products. So the customer reviews which are submitted after a long time can also be more valuable.
Be familiar with your customers. Time to time ask them if the product is working properly, are they happy with the purchase, and many other things are there. It will surely make a positive impact on your customers which can help you in getting better customer reviews.
Show your gratitude
One of the excellent ways of getting a review is offering an incentive for leaving feedback. You don’t have to do more. Simply you can provide them with a free sample or a discount off in next purchase, etc.
But while offering, don’t make it feel like you are doing it for yourself. You are thanking for honestly and cooperativeness, not to get the positive reviews.
Start the ball rolling
People are always excited to be the first person doing something. If you haven’t got any of the reviews for your business, you can consult with the excited customers with whom you are familiar with. You can surely ask them for help and it is sure that they will not deny you.
The benefit of these services is that you will not need the staffs for requesting the reviews with the third party. The most important thing you need to do is have patience. Good reviews don’t come flooding in overnight. It can take some time and you need to wait for that.
But don’t forget that the result you get will be dependent on the services and products you provide. So always do your best for the customers and you will surely get excellent reviews.